__________ refers to the values that are subscribed to and fostered by society in general and by individuals within society.
b) Maslow’s Hierarchy of Needs
d) Social responsibility
Managers can play a role in promoting ethical behavior on the job by:
a) maintaining sound financial standards.
b) implementing total quality.
c) ensuring customer satisfaction.
d) developing written ethics guidelines.
Which one of the following is NOT a category of competitive strategy?
a) Cost leadership
b) Product positioning
__________ is a balanced approach for organizations to address economic, social, and environmental issues in a way that aims to benefit people, communities, and society.
a) Best-ratio ethics
b) Corporate social responsibility
c) Full-potential ethics
d) The balanced scorecard
The firm’s __________ establish the framework which will define(s) its attitudes and policies for all employees.
c) values or guiding principles
Which of the following statements does NOT apply when developing a mission statement?
a) Include the how-to statements
b) Describe the “who, what, and where” of the organization
c) Be brief, but comprehensive
d) Choose wording that is simple
From a __________ perspective, resources are wasted unless they contribute to success in the marketplace, and the more direct the contribution, the better.
a) global economic
b) customer service
c) strategic manager’s
d) world-class manufacturing
The firm’s __________ describe(s) where the organization is headed.
c) values or guiding principles
When handling an ethical dilemma, managers should select the option that will most likely:
a) pass the various ethics tests.
b) build strength in the organization.
c) adopt a black-and-white approach.
d) cause the least amount of conflict.
The __________ approach to ethics is a pragmatic approach based on the belief that people are basically good.
d) morally responsible
Values that lead to ethical behavior include fairness, honesty, truthfulness, and:
d) quality performance.
Existing literature generally agrees on three dimensions of sustainability. Which of the following is NOT one of them?
Which of the following is NOT one of the elements of total quality that depend on trust?
a) Employee involvement
c) Problem solving
d) Conflict management
The __________ consists of the specific tactics, projects, and activities for achieving broad strategic objectives.
a) action plan
b) strategic plan
c) SWOT analysis
d) business model
When providing ethics training, it is important to:
a) facilitate, don’t preach.
b) stimulate discussion.
c) highlight practical applications.
d) All of the above are important.
An __________ is any characteristic or capability that puts the organization at a competitive disadvantage.
a) external threat
b) internal threat
c) environmental weakness
d) organizational weakness
An organization’s responsibilities for ensuring ethical behavior include:
a) paying whistleblowers to speak up.
b) creating an ethical environment.
c) establishing in-house courts and juries.
d) refusing to talk to the media.
One of the best ways managers can help build trust is to:
a) ensure that organizational guidelines are followed.
b) protect the interests of those who are not present at the time as if they were.
c) promote responsibility and total quality expectations.
d) demonstrate integrity and ethical behavior.
To promote successful execution of strategies, organizations should undertake which of the following strategies?
a) Eliminate administrative barriers
b) Conduct a secondary SWOT analysis
c) Hold a stakeholder’s gap analysis
d) Contract with an execution specialist
The concepts of trust, integrity, and __________ are part of the value system of total quality.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more