ASSIGNMENT: This assignment has two parts. The first part is to prepare a clear and concise email communication (no more than two paragraphs in the body of the email) to the customer that will inform them about the new delivery date and the refund to compensate for the inconvenience.
The second part is to communicate an internal plan regarding the refunding and redelivery of the shipment. You will draft a message to your colleagues in the Accounts Receivable and Shipping departments about the time frame of each task that clearly identifies who has which task and by what time it needs to be completed. You will need to select an appropriate tool to communicate this message to your colleagues and explain why this would be an effective tool for this purpose.
For this assignment, you will:
DIRECTIONS: Refer to the list below throughout the writing process. Do not submit your Touchstone until it meets these guidelines.
❒ Have you communicated all essential information to the customer regarding the actions you will take?❒ Have you chosen the appropriate language and tone for this audience?
❒ Have you communicated all essential information to your team regarding the tasks and timeline?❒ Have you clearly designated roles and responsibilities relating to the tasks?❒ Have you identified the tool from the list provided on the template that you will use to deliver your message?❒ Have you explained your reasons for choosing this tool?❒ Have you structured your message with this specific tool in mind?
❒ Have you formatted both messages using the Touchstone template provided?❒ Have you revised, edited, and proofread your messages to ensure they are clear and error-free?
The following requirements must be met for your submission to be graded:
I’ve also attached the grading rubric. Thanks so much!
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more