Assuming the role of Haniz, write an email to your senior project manager who also oversees Jaclyn’s internship. Address the following in your email: 

· Explain the situation in the message of the email and the type of incivility (passive or active) you observed from Jaclyn. 

· Compare and contrast spoken versus written communication and assess the most effective communication methods to handle an emotionally charged email. 

· Recommend how you and Jaclyn could build and maintain a working relationship by using reinterpretation in response to the angry email. 

· Evaluate in a conclusion paragraph the effectiveness of the communication processes used to achieve organizational goals and suggest a plan to defuse the situation and resolve any differences to remove the tension and move forward. 

Format your email with a descriptive subject line, greeting, message, conclusion, pleasant closing, and a complete professional signature block. Use correct grammar, spelling, and sentence structure.