Case 1: The Coming Epidemic
A Health Department report at a large US city has the mayor and her staff worried. One homeless person has contracted plague!
Staff employees who work at the mayor’s office building have noticed that the mayor and her senior associates are worried. There have been late meetings and the level of activity has increased. She has cancelled several scheduled events. No direct indication of a problem has been shared with the press. There are rumors that members of the press are calling “friends” in city government to find out what is happening.
You have just come from a meeting of your department, The City Department of Strategic Planning. Your job is to develop a comprehensive plan to handle a plague epidemic. So far only one person has contracted the deadly ailment. So, technically, no crisis has actually occurred yet. Here is a summary of what was discussed at the meeting:
Your boss – the head of this department – says he wants a complete plan that spells out:
The plan must also identify where help may be available from. The meeting discussed,
You were selected for this job because you have an MBA. MBAs are supposed to know how to devise a plan. Even though you have an MBA, you have never held a position of management responsibility in which success or failure depend on you. Your boss added these instructions:
preventing current medical personnel from getting the plague;
avoiding strong police action, which might cause people who had contact with the plague sufferer to leave town.
causing panic by posting notices and discussing plague openly in the news or elsewhere.
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