Organizational behavior and individual characteristics


Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page break, so be sure that you have seen the entire question and all the answers before choosing an answer. 1. Which of the following terms best describes stable, long-lasting beliefs and preferences about what is worthwhile and desirable? A. Attitudes B. Personality traits C. Self-awareness D. Values 2. Reviewing a managerial job description, Hector reads that one of the requirements is knowledge of the job processes, methods, tools, and techniques. Which of the managerial skills does this represent? A. Social skill B. Interpersonal skill C. Technical skill D. Conceptual skill 3. A positive organizational behavior approach to organization emphasizes A. corporate social responsibility. B. strengths over weaknesses. C. vacations over work hours. D. community development. 4. The term _______ describes an invisible barrier that prevents women from moving to higher levels in an organization. A. glass ceiling B. group barrier C. sexual harassment D. wage gap 5. According to the GLOBE model, in countries like Thailand and Russia, communications typically move in one direction, from leaders to followers, reflecting a high degree of A. power distance. B. assertiveness. C. collectivism. D. performance orientation. 6. Managerial roles can be divided into the following three categories: A. interpersonal, informational, and decision making. B. internal communication, external communication, and global communication. C. exemplifying, prioritizing, and assessing. D. changing organizational culture, allocating resources, and role modeling. 7. Differences in background, experience, race, gender, language, and age that exist even at the national level are collectively referred to as A. cultural liquidity. B. heterogeneity. C. homogeneity. D. cultural diversity. 8. A review of Emilio’s job performance reveals that he is practical, efficient, and concerned with obtaining results. According to Reddin’s Personal Values Inventory, these qualities suggest that Emilio is A. human oriented. B. power oriented. C. industry oriented. D. achievement oriented. 9. _______ are natural talents that a person draws upon to accomplish a mental or physical task. A. Abilities B. Values C. Skills D. Emotions 10. Alberto has just been promoted to a managerial position within his company and is now responsible for keeping subordinates informed about key agency and work unit policies, priorities, issues, and trends. Which management function does this involve? A. Interpretation B. Supervision C. Representation D. Monitoring 11. _______ refers to organizations making personnel decisions based on factors unrelated to the job or to a person’s performance. A. Bias B. Discrimination C. Stereotyping D. Affirmative Action 12. The MBTI is based on the psychological framework developed by A. Edward T. Hall. B. Geert Hofstede. C. William Reddin. D. Carl Jung. 13. Hard work, frugality, patriotism, and the Protestant work ethic reflect the dominant value system of the _______ generation. A. Millennial B. Traditionalist C. Baby Boomer D. Baby Buster 14. Because she believes that she controls events in her life and attributes things that happen to her, particularly positive events, to her own efforts or abilities, Angela could best be described as a/an A. proactive personality. B. narcissist. C. artisan. D. extrovert. 15. Which of the management functions involves presenting, explaining, selling, and defending the work unit’s activities to the supervisor in the agency and to persons and groups outside of the agency? A. External awareness B. Coordination C. Representation D. Interpretation 16. Logical thinking, decision making, creativity, and reasoning are all important _______ skills relevant to mangers. A. interpersonal B. conceptual C. theoretical D. technical 17. According to the MBTI, individuals who rely on _______ are more likely to focus on specific data and what is immediately in front of them. A. judgment B. perception C. sensing D. intuition 18. _______ are acquired talents that a person develops related to specific tasks. A. Personality traits B. Values End of exam C. Skills D. Abilities 19. Political, social, and economic uncertainties are all aspects of the _______ of doing business in the modern world. A. innovation B. creativity C. connectedness D. complexity 20. Because Marisol is interested in ordering and systematizing knowledge, likes to reason and think, and tends to be analytical, her value orientation would likely be described as A. achievement oriented. B. human-oriented. C. rational. D. theoretical.



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