Develop a quality management plan for a given scenario or a real-world project of your choice, using the PMBOK Guide and your choice of word-processing applications.

Introduction

This portfolio work project, a project quality evaluation, is based on your selected business or IT project. You may base your assessment on Cosmo, Inc., a developer and distributor of wearable technology 

Project quality management is defined as “the processes of incorporating the organization’s quality policy regarding planning, managing, and controlling project and product quality requirements in order to meeting stakeholders’ objectives” (Project Management Institute, 2017, p. 271).

The term quality can assume different meanings, depending on the circumstances in which it is applied. For example, as a customer, your quality requirements may be different from that of the product or service provider. When the customer and the supplier do not share the same definition of quality, they may disagree on the desired outcome of a project, which could potentially result in miscommunication between the two parties. To minimize disagreements, it is important to evaluate the organization’s quality policies and procedures, as well as ensure that a continuous improvement philosophy is incorporated into the overall project quality management processes.

Many quality approaches have stood the test of time! Approaches to quality management include but are not limited to:

• Deming’s 14 points to management.
• Juran’s 10 steps to quality improvement.
• Crosby’s 14 steps to quality management.

In this unit, you will evaluate various approaches and apply those principles to your selected project.

Reference

Project Management Institute. Guide to the Project Management Body of Knowledge (PMBOK® Guide) — Sixth Edition and Agile Practice Guide. Newtown Square. PA. 2017.

Scenario

For this assessment:

• Based on the analysis completed by a task force at Cosmo, Inc., the marketing department must develop, implement, and test a new marketing campaign focused on maintaining current customer levels and increasing their customer base through the utilization of new technology. Refer to the Cosmo, Inc. Case Study [DOC] document for more information.

Your Role

You are the project manager.