Research W. Edwards Deming and the Total Quality Movement (TQM).
Read the articles Sears: A Case Study in Business Failure at https://www8.gsb.columbia.edu/articles/ideas-work/sears-case-study-business-failure and 15 Years Later, Lessons From The Failed AOL-Time Warner Merger found here https://fortune.com/2015/01/10/15-years-later-lessons-from-the-failed-aol-time-warner-merger/
Choose either Sears or Aol-Time Warner. Consider how Deming and TQM would have dealt with (or avoided) the problems that occurred. What does a TQM initiative look like in an IT department? How would IT support Total Quality at your chosen company?
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